However, this will come down to your Terms and Conditions as to whether you are happy to offer the customer a refund and void their tickets.Īs the Event Organiser, you will have the ability to action a refund for the full transaction amount, not just for the instalment payments that have been made at the time of the refund request.įull refunds will stop subsequent payments that have yet to be made and return the amount that has been paid by the customer to their PayPal account. If the customer feels they are not able to meet the next payment, they will need to contact PayPal directly.Īlternatively, as the event organiser you will have the option to refund their ticket, which will return instalments already made by the customer, and stop further instalments from being taken. The event organiser nor the customer will have the option to suspend/pause the customer's subsequent payments. It will not affect the validity of the ticket nor the full payment that you have already received to your TryBooking account. will be managed by PayPal directly with the customer. Any missed payments due to expired card, financial hardship etc. This is a payment plan between the customer and PayPal. What happens should the customer not be able to make subsequent payments This means you will not have to worry about following up with the customer should a subsequent payment/s be missed, nor will it affect the validity of the ticket to your event. PayPal provide you with the payment in full, the next 3 instalment payments that the customer makes is directly between them and PayPal. Pay in 4 is an instalment payment plan between the customer and PayPal. You (the event organiser) will receive the full transaction value (minus TryBooking fees) at the time of the initial booking being successful on TryBooking. When does the Event Organiser received the full payment for a Pay in 4 transaction? Note that the transaction total is for the full transaction amount, not the first instalment. They will need to click Confirm Booking to complete the transaction Once confirmed, the customer will be directed back to the TryBooking Booking Confirmation screen to confirm their payment.Next they will need to confirm the payment details.They will then be asked to confirm their contact details and agree PayPal's terms and conditions.The customer will then be presented with the payment plan.Below their card details they will have the option to select Pay in 4 Once successfully logged in, the customer will be automatically set to pay for the transaction in full by default. They will then be prompted to log in to their PayPal account.At the TryBooking Checkout, the customer will be asked to select their preferred payment method.What the process looks like for the customer: These payments are interest free, and incur no late fees*.The next 3 payments are taken every two weeks over a 6 week period.Payment is made in 4 payments, with the first payment taken at the time of the customers initial booking.It will be available on all Australian TryBooking events for transaction between $30.00 - $1,500.00 AUD.PayPal Pay in 4 is a payment plan between the customer and PayPal. What happens should the customer not be able to make subsequent payments?.When do I (the event organiser) receive the full payment?.**PayPal is only available to AU and UK accounts *Subject to PayPal's terms and conditions This feature will be automatically available for TryBooking transasactions between $30.00 - $1,500.00 AUD**. This allows the customer to divide their purchase into 4 interest-free* instalments, paid over a 6 week period. When your customer selects to pay using PayPal as a payment option, they will have the option to use PayPal's Pay in 4 feature.
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